(0211) 63 07 6-0
Customer Service/ Support Member (m/f/d)
Beschreibung des Aufgabengebiets
For the Credit & Customer Relations – Business Front Team (CCR-BFT) in Dusseldorf, we are looking on a temporary basis (one year) for a Customer Service/ Support Member (m/f/d). Job Responsibilities:
• Provide superior customer relationship management support and customer communication through the entire customer lifecycle from onboarding to account closure
• Process front side operations accurately and in a timely manner
• Drive change in projects and by continuous improvements of the daily work
• Daily inbound and outbound communication with customers in order to promote bank products and explain detailed procedures as well as negotiate interest rates/ exchange rates/ fee conditions of bank products
• Handle all processes of the CCR-BFT team to process bookings, information changes, etc. and create detailed workflows with instructions to back office
• Act as checker in the daily operational processes
• Liaise with back office in case of special requests or trouble shooting
• Check and process incoming customer documents on paper and digitally
• Handle all necessary reporting or Ringi processes that are needed for CCR - related processes (daily, monthly, weekly) if any
• Support RM or other departments as specialist for customer communication and front side operation
• Translation of transaction materials between English/ German/ Japanese
• Proactively consider own working process and identify areas that need improvement and develop proposals how to improve processes and work instructions
•Other matters that may be requested by Supervisor from time to time
Gewünschte Fähigkeiten
Your Profile:
• Minimum Bachelor or equivalent level of qualification
• Language skills in Japanese, German and English (Business Level)
• Working experience in banking business
• Outstanding communication skills
• Very cooperative and a strong team-player
• Good ability to coordinate and structure multiple tasks
• Coping well with pressure and deadlines
• Adapting well to change
• Highly customer-oriented
• Good command of MS-Office
Erforderliche Sprachkenntnisse
• Language skills in Japanese, German and English (Business Level)
Einsatzort
Düsseldorf
Sonstiges
Temporary contract (one year)
Firmenname
Mizuho Bank Ltd.
Zuständige(r) Bearbeiter(in)
Sarah Arnold
Tel
+49 (0) 151 506 38 301